INTERESTED IN OUR SERVICES?

FAq

All you need to do is install and launch the black cab application on your phone. Select the type of vehicle, route, click “Order” and it’s ready.

Aplikacja działa na systemach Android oraz iOS.

Korzystasz z aplikacji jest bezpłatne. Płacisz tylko za przejazd.

 

Koszt przejazdu pokaże Ci się w aplikacji po złożeniu zamówienia (w przypadku przejazdów korporacyjnych cena może nie być widoczna dla Pasażera).

 

Tak, po każdej zrealizowanej usłudze możesz wystawić ocenę i wpisać komentarz.

 

Tak, przy uruchomieniu aplikacji poprosimy Cię o podanie danych niezbędnych do wykonania usługi. Twoje dane są u nas bezpieczne, nie przekazujemy ich innym podmiotom.

 

Kontakt z Twoim kierowcą możliwy jest poprzez aplikację BLACK CAB.

 

Płatność za przejazd możesz uregulować kartą płątniczą, gotówką, blickiem lub telefonem. Możesz również zapłacić poprzez aplikację BLACK CAB – konieczne będzie dodanie karty do Twoich danych w aplikacji.

 

Dla użytkowników aplikacji przewidziane są rabaty za częste korzystanie z naszych usług. O wszystkich akcjach rabatowych i promocyjnych zostaniesz powiadomiony przez aplikację.

 

Jak najbardziej. Jeśli chcesz skorzystać z oferty dla firm, wyślij nam informację poprzez aplikację lub za pośrednictwem formularza na naszej stronie. Skontaktujemy się z Tobą i odpowiemy na wszystkie pytania.

 

Realizujemy przejazdy na każdej trasie. Ponieważ dłuższe trasy mogą wymagać specjalnego przygotowania, zarezerwuj wyjazd wcześniej. Wyślij do nas wiadomość przez aplikację lub naszą stronę, skontaktujemy się z Tobą w celu dogrania szczegółów.

 

Nie, w aplikacji masz możliwość wybrania daty i godziny realizacji kursu. Aplikacja wyśle Ci informację o kierowcy przed realizacją zlecenia.

 

Jeśli zamówisz transfer na inną datę, masz możliwość modyfikacji terminu nawet do godziny przed planowaną usługą. Transfery zamówione „na już” nie mają możliwości zmiany daty.

 

W aplikacji masz możliwość wyboru pojazdów dla maksymalnie 8 pasażerów. Jeśli potrzebujesz transportu dla większej grupy, skontaktuj się z nami przez aplikację lub formularz na stronie.

 

Jeśli masz większy bagaż skorzystaj z opcji vana z dużą powierzchnią bagażową. Jeśli bagaż jest bardzo duży – skontaktuj się z nami przez aplikację lub formularz. Znajdziemy najlepsze rozwiązanie.

 

Daj znać za pośrednictwem aplikacji, że podróżujesz z czworonogiem. Przewóz zwierząt w pojeździe odbywa się na standardowych zasadach. Ze względu na bezpieczeństwo Twoje oraz Twojego zwierzaka, oczekujemy, że zapewnisz mu komfortowe warunki do przejazdu, np. transporter, który już zna.  

 

When you book holiday or city accommodation and flights separately – you will need transportation to get you from the airport to your accommodation and back again. Our company is one of the Largest Independent Transfer suppliers in Krakow and can guarantee you a pleasant trip. 

 Private Taxi – You will have a clean, private A/C vehicle exclusively for your party, no sharing, mostly VW Passat or Mercedes. All prices quoted are for the vehicle and not per person.

Premium Transfer – This will be a Mercedes or similar luxury car with your own driver, no sharing.

Limousine (Limo) – This will be a Mercedes S class or similar luxury car with your own driver, no sharing, the driver will carry your baggage etc.No sharing. 

Minibus – These come in many sizes and are for exclusive use by your party only, no sharing.

Executive minibus – These will have fewer seats than a normal minibus and usually leather reclining and or with armrests and high backs, some with work tables etc, your driver will be a uniformed chauffeur.

Yes, Just install app on your phone, register and place a booking.

Our online booking process is clear and easy to understand. But if you prefer to speak to us you can make a booking on the phone via our reservations line on: lines are open 11:00-19:00 CET monday to friday. Please Note: The prices may vary from online prices, if booking over the phone.

We can provide service within 15 minutes sometimes, but
the earlier the better. However, 24 hours would be recommended. If you are making a last minute booking it is best to phone, If you make a online reservation there is no guarantee that you will get a vehicle unless you receive a confirmation.

We can provide you a service for any number of passengers using coaches or with a combination of vehicles, please use the special quotation form and ensure that you include the number of passengers in your party and full details of your journey.

Please call us and we will deal with your booking as quickly as possible.

Don’t worry if your flight details change – these can be amended by you . You will be given contact numbers to help you.

Yes, you can cancel a booking. Please contact our Helpdesk. Terms and Conditions might Apply. 

In most cases your driver will be waiting in front of your arrival gate near the airport information desk with our sign bearing the lead name of your group. This may however vary depending on service you have booked, so it is important to follow the Airport Instructions on your Transport Voucher, which give you full details. Wherever possible we will supply you with the name and mobile/cell phone number of your driver. The easiest way of finding the desk is to ask someone.

Having ensured that you have correctly followed the Airport Instructions on your Transport Vouchers, contact our emergency number supplied on your Transport Voucher quoting your transfer booking reference number or your name and our experienced staff will be able to assist. 

If you have booked a Private Transfer your driver should be ready to depart as soon as your group has arrived. If you have booked a Shared Transfer, you will be scheduled to travel with other passenger arriving on flights at a similar time to your own. As soon as all these passengers have arrived you will be transported directly as possible to your destination. Where flights arrive on time we aim to leave within 30 minutes of meeting your driver. If you have booked a Scheduled Shared Transfer, the vehicle will leave at the time stated on your Transport Voucher. If you have been delayed please contact our office on the number provided on your Transport Voucher to organise transport on the next available Scheduled Shared Transfer. 

All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address. 

Please contact us on the number provided on your Transport Voucher or contact our Central Reservations . We will then endeavour to have the items returned to you. A charge may be applicable.

If your flight is early or subject to delays, we will track your flight’s progress and send your driver at the new expected time of arrival and there are no additional charges if your flight is delayed.
A lot of our work is corporate based so if you are booking a transfer for other people you need not worry, we will give them the professional quality service they would expect.

Contact us as soon as possible, we will have monitored the flight and as a result we will not have send a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

Contact us as soon as possible. We will not dispatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be incurred.

Contact us as soon as possible. We will have monitored the flight as a result we will have dispatched a driver. If you fail to inform us and the driver is dispatched our terms and conditions will apply upon which you will incur a full “No Show” charge. If however you inform us prior to the dispatch of the driver we will place your transfer order on HOLD for 24 hours during which you are able to re-book at no extra charge.

For the hotel pick-up, the driver will meet the customers by the reception area of the hotel.

Simply get off the train and wait for your driver. He will find you.

Majority of our transfers are private transfers so you pay per run. In case of shared transfers we charge the same rate for all occupied seats. Please note that sometimes babies are not allowed to travel on an adult’s lap. Our prices are very competitive though with other major transfer companies so we ask you to check!

Yes we can – free of charge. Please inform us at the time of booking if you require child seat.

Notice that as per the EU directive 2003/20/EC the following applies:

Children must use the correct child seat until they are 135cm tall or age 12 (whichever they reach first). They then must wear an adult seatbelt. It is the driver’s responsibility to see that children are restrained correctly. However, there is an exemption for licensed vehicles, which can still carry children even if the correct child seat is not available.
Licensed vehicles are subject to the following rules:
• Children under three, if in a licensed taxi/vehicle may travel unrestrained in the rear if no child seat is available.
• For children aged three and above, they must use an adult seatbelt, if no child seat is available or taken. 

No, not at all. Please inform us at the time of booking if any of the passengers are wheelchair users. Please also inform us as to whether the wheelchair is collapsible, so that we can ensure that the correct vehicle is booked to meet your needs. 

We charge per mile not per minute so you don’t need to worry about traffic – just sit back and relax in the comfort of our clean, comfortable and air-conditioned vehicles as our experienced drivers deliver you safely to your destination. 

Please inform us at the time of booking if you wish to travel with excess baggage including, but not limited to, surfboards, bicycles, pet carriers or other oversized items to ensure that we will send an air conditioned vehicle tailored to the number of passengers and the luggage requirements specified by you. Should you fail to notify us at the time of booking, you will be liable for any additional costs incurred in the carriage of such items.

Only by prior arrangement and only if you are travelling by Private Transfer. Subject to availability, additional supplements may apply.

Only by prior arrangement (see Transport Voucher for contact details) and only if you are travelling by Private Transfer. Subject to availability, additional supplements may apply.

Private Transfers are direct and door-to-door. Shared Transfers and Scheduled Shared Transfers may be subject to brief stops to collect or drop-off other clients, or as part of the scheduled service.

In most cases ourdrivers speak English [80% of our crew], although scheduling requirements may mean that occasionally a non-English speaking driver may carry out a transfer.
In such case driver will call help desk in case asistance will be needed.

All smaller group transfers, those services supplied in cars and minibuses, are supplied in vehicles with seat belts. Larger buses may not supplied in vehicles with seat belts. All transfers are supplied in line with local regulations. If you wish to have a coach supplied with seat belts please inform us.

The majority of our cars are new model Mercedes. However other vehicles will be used to specifically accommodate your group, whatever the size.

Our customers do not pay more than the quoted price, in that sense yes we operate a fixed price policy. Credit or debit card payment may incur a processing fee. 

It depends on service choosen by you. Majority of our service is private and our vehicles are sole use vehicles, our prices are per vehicle. Please see Vehicle capacity for further details. 

No, in fact it is cheaper, especially on longer trips.

Yes we provide a 24 hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. 

The majority of Polish Airports, with a meet and greet service.

We can provide service in most parts of Poland, but if for any reason we can’t we probably know someone who can. Our aim is to enhance the service that we provide, so be rest assured we will go that extra mile to provide you with as much as we can.

Yes, We are fully licensed. Our license number is 0019027. All our vehicles are also insured.

Public Carriage License is a license which enables us to carry out private hire assignments as to the regulations set down by the Polish government

Yes, all of our drivers have PCO permits and have gone through extensive in-house training to ensure their knowledge of driving, safety, customer service and our technology is the best in the industry.

We have been providing a private transfer service since 15 years. Our drivers are fully trained and licensed. 

No. We operate a strict non smoking policy in all our vehicles.

We accept cash and all major credit cards payment. You have to inform us about credit card payment when booking by ticking special box (credit card payments are subject to a processing fee).

No you do not need to pay in advance. You may pay cash to the driver after the journey is completed.